Site Reliability Engineer

Changing the world, influencing the digital future!

Expect more. Connect more. Be more at Diebold Nixdorf. 

More than 160 years ago, we started by manufacturing safes and vaults - security is encoded in our DNA. We are pioneers in development, sales and service of ATMs, cash registers and self-checkouts, including development and supply of SW and HW. Our teams do everything possible to make shopping and paying as convenient as possible for users. We are the innovation partner for most of the financial institutions and retail chains. Together, we impact the lives of more than 75 million people worldwide. 

Our solutions connect the physical and digital worlds through cash and non-cash transactions - quickly, securely and efficiently. 

The Košice branch of Diebold Nixdorf was officially opened in November 2017. We are a strategic delivery center where experts work in the areas of corporate infrastructure, application management, information security, as well as in teams dealing with IT processes. Since its beginning in Košice, the company has established itself on the local market of IT companies, we participate in job fairs, we have established cooperation with many schools and organize a lot of activities for our employees.

As a Senior Site Reliability Engineer, you will play a pivotal role in managing and owning critical incidents through to resolution to minimize business impact on our key critical business applications and our customer’s business operation and serving as a reliability advisor focused on improving the resilience, observability, and operability of critical platforms and services. 

WHAT WILL YOU BE DOING? 

• Lead incident response for business-critical services coordinating cross-functional teams and suggest troubleshooting to restore service quickly and minimize business impact.
• Proactively notifies internal stakeholders of potential issues impacting service performance; provides regular status updates as required.
• Drive blameless postmortems and root cause analysis, turning incidents and recurring issues into systemic fixes, corrective actions, and long-term reliability improvements.
• Proactively identify and reduce sources of instability in systems by analyzing how our systems fail in production and driving architectural or operational improvements.
• Serve as a senior technical resource and reliability advisor to internal teams, sharing best practices and guiding teams toward sustainable operational excellence.
• Partner with engineering/product to shift-left reliability: design/readiness reviews, resilience reviews, and operational acceptance for launches and changes.

WHAT EXPERIENCE / SKILLS DO YOU NEED?

• 4-6 years of relevant experience or equivalent combination of education and experience in Senior incident management (with tech focus), SRE, Production Engineering, Software Engineering, DevOps Engineering, or similar role operating business-critical, high-traffic services in production.
• Experience with incident management and response: you can navigate ambiguous, high-pressure production issues, drive coordinated response, and follow through with durable improvements. 
• Track record of proactively identifying reliability risks and gaps through metrics, incidents, architecture reviews, or resilience testing.
• Fluent business communication in English (written and spoken).

WILL YOU FIT IN? 

• Exceptional problem solving, critical systems thinking skills, and familiarity with chaos engineering concepts.
• Strong collaboration and influence skills: you communicate clearly, build trust with partner teams, and can guide engineering teams toward better reliability practices.
• Growth mindset and curiosity: you are eager to learn, comfortable challenging assumptions (including your own), and motivated by continuous improvement of systems, processes, and yourself.

Starting salary from 2,300 EUR gross/month- the final offer depends on proven experience.